Always Be Upselling

It’s not uncommon to encounter salespeople these days who try to upsell you when you’re trying to make a purchase. And it’s not unheard of for a “customer service” rep to try to dissuade you from terminating your account by offering a price reduction or additional service.

But it takes a special kind of person to try to upsell you when you’re calling to disconnect your landline phone service because you’re moving not just out of your apartment, or out of the city, or the state, but the entire region of the country. No, I don’t want your assistance in setting up phone service in my new apartment, not even if I planned on having a landline there to begin with. No, it’s none of your business if and when I’m moving back into the area. And no, I don’t want to subscribe to your DSL service for this hypothetical time when I am moving back! Yeesh.

2 Responses

  1. That reminds me, I gotta set aside two hours to be put on hold by Verizon.

  2. When I called Verizon, I was on hold for substantially less than two hours. But I still got to listen to their advertisements while on hold.

    Funny thing about Verizon. When I was getting ready to move into my previous apartment on campus, I had called them to see about getting DSL in it. They told me it’d be three weeks before they could send a guy out to see if they could give us DSL. (We didn’t have that problem getting cable model service.) But when I called at the end of the school year about cancelling landline service there, they did it first thing in the morning.

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